Software
Download Recovery Pro Software
To reinstall existing software or locate your license:
- Enter your email address to locate your orders. The email address must match the one on the order.
- Locate the order with the software you need, and click "resend download". You will receive an email with the download information in it.
If you no longer have access to the email address, or you cannot locate your prior order, please contact us.
To reinstall existing software or locate your license:
- Enter your email address to locate your orders. The email address must match the one on the order.
- Locate the order with the software you need, and click "resend download". You will receive an email with the download information in it.
If you no longer have access to the email address, or you cannot locate your prior order, please contact us.
Reader Firmware Update
There is a firmware update available for the following ProGrade Digital Readers; PG02 (CFast/SD), PG06 (Compact Flash/SD), PG07 (dual microSD), PG08 (dual SD). It is recommended that you update your firmware if the reader’s serial number has a “0” or “1” in the fourth digit from the left. Download the readers’ firmware based on your operating system. Unzip & install/execute the appropriate application based on your reader.
Download XQD Driver For The PG04
The Sony XQD driver is required to read XQD cards. This driver does not currently support Macs with the M1 or M2 chip.
User Guides and Documentation
Refresh Pro FAQs
Why do I need Refresh Pro software?
ProGrade Digital creates products for professional cinematographers and photographers. We deliver the highest quality products and the fastest cards and readers in the market. Beyond that we provide ease of mind to these professionals so they know they can rely on Prograde Digital products for all their projects. Refresh Pro ensures the card will perform at its maximum capabilities similar to fresh from the factory. It also indicates the useful life remaining on the cards prior to a big shoot.
Why does your application not cover competitor’s cards?
From the day we started designing our cards and our readers, we built in capabilities to enable checking the health of the card and sanitizing it. Those capabilities are custom designed into our cards and readers in the controllers and firmware. We do not have control over how competitor's cards and readers function that is why our Refresh Pro software only works on our cards and through our readers.
I have been using your cards and competitor’s cards in the past, I never had the need to sanitize a card. Why do I need to sanitize cards now?
Flash memory gets dirty as it gets used regardless of what brand it is. There is capability built into every flash controller that manages that flash to perform house cleaning of flash when it has to. But this house cleaning process that is called Garbage Collection (GC) could be triggered during your recording forcing your card to run slower as it is running in parallel and leveraging CPU resources inside the flash controller. This could cause recording to stop. In addition, with faster write speed requirements from the new cameras compared to some of the older cameras, the card dirtiness issue is exasperated that may not have been an issue on those older generation cameras. For example, an SD V60 card guarantees 60MB/s sustained write. If you had a camera that required 20MB/s, a dirty card may not trigger stoppage of video capture. But a new camera that may need close to 60MB/s requires that flash to be clean in order not to trigger the GC process while you are recording.
Why do I need to sanitize my card when I can format it instead?
A quick format in a PC or in your camera does not actually sanitize the flash to its original factory format. Quick format clears the pointers for where the data for a specific picture or video clip is stored on your cards. Because of that, you can always recover the data with Prograde Digital's Recovery Pro software if you accidentally have done a quick format. Refreshing (sanitizing) a card does a deep level format of the memory cells and after that the data is never recoverable.
What is the difference between a long format, low-level format, secure format, and sanitize?
A long format which is also called low level format on your Windows environment is similar in capabilities to sanitize. However, as the name indicates, it is long especially on larger card densities. It could take over an hour to do a long format on a 1TB card while Refresh Pro does it in less than a minute. On Mac OS, you can do a secure format level 2 to accomplish the same thing as sanitize. But again, it takes a long time to perform that task compared to Refresh Pro and formatting on a computer will not report the useful life left on a card.
Can I recover my data after a sanitize?
No data can be recovered after it has gone through the sanitize process.