Software

Download Recovery Pro Software

To reinstall existing software or locate your license:

  • Enter your email address to locate your orders. The email address must match the one on the order.
  • Locate the order with the software you need, and click "resend download". You will receive an email with the download information in it.

If you no longer have access to the email address, or you cannot locate your prior order, please contact us.

Reader Firmware Update

There is a firmware update available for the following ProGrade Digital Readers; PG02 (CFast/SD), PG06 (Compact Flash/SD), PG07 (dual microSD), PG08 (dual SD). It is recommended that you update your firmware if the reader’s serial number has a “0” or “1” in the fourth digit from the left. Download the readers’ firmware based on your operating system. Unzip & install/execute the appropriate application based on your reader.

Refresh Pro FAQs

Why do I need Refresh Pro software?

ProGrade Digital creates products for professional cinematographers and photographers. We deliver the highest quality products and the fastest cards and readers in the market. Beyond that we provide ease of mind to these professionals so they know they can rely on Prograde Digital products for all their projects. Refresh Pro ensures the card will perform at its maximum capabilities similar to fresh from the factory. It also indicates the useful life remaining on the cards prior to a big shoot.

Why does your application does not cover competitor’s cards?

From the day we started designing our cards and our readers, we built in capabilities to enable checking the health of the card and sanitizing it. Those capabilities are custom designed into our cards and readers in the controllers and firmware. We do not have control over how competitor's cards and readers function that is why our Refresh Pro software only works on our cards and through our readers.

I have been using cards from your cards and competitors and in the past, I never had the need to sanitize a card. Why do I need to sanitize cards now?
Flash memory gets dirty as it gets used regardless of what brand it is. There is capability built into every flash controller that manages that flash to perform house cleaning of flash when it has to. But this house cleaning process that is called Garbage Collection (GC) could be triggered during your recording forcing your card to run slower as it is running in parallel and leveraging CPU resources inside the flash controller. This could cause recording to stop. In addition, with faster write speed requirements from the new cameras compared to some of the older cameras, the card dirtiness issue is exasperated that may not have been an issue on those older generation cameras. For example, an SD V60 card guarantees 60MB/s sustained write. If you had a camera that required 20MB/s, a dirty card may not trigger stoppage of video capture. But a new camera that may need close to 60MB/s requires that flash to be clean in order not to trigger the GC process while you are recording.
Why do I need to sanitize my card when I can format it instead?

A quick format in a PC or in your camera does not actually sanitize the flash to its original factory format. Quick format clears the pointers for where the data for a specific picture or video clip is stored on your cards. Because of that, you can always recover the data with Prograde Digital's Recovery Pro software if you accidentally have done a quick format. Refreshing (sanitizing) a card does a deep level format of the memory cells and after that the data is never recoverable.

What is the difference between a long format or low-level format or secure format and sanitize?

A long format which is also called low level format on your Windows environment is similar in capabilities to sanitize. However, as the name indicates, it is long especially on larger card densities. It could take over an hour to do a long format on a 1TB card while Refresh Pro does it in less than a minute. On Mac OS, you can do a secure format level 2 to accomplish the same thing as sanitize. But again, it takes a long time to perform that task compared to Refresh Pro and formatting on a computer will not report the useful life left on a card.

Can I recover my data after Sanitize?
No data can be recovered after it has gone through the sanitize process.
I just purchased your Refresh Pro software. How do I download my copy?
Once your payment is processed, our system will send an email to the email address you provided with the link to download, and your license key.

Recovery Pro FAQs

In what situations can Recovery Pro attempt to recover files?
If a card has been accidentally quick formatted or some of the files have unintentionally been deleted, Recovery Pro can recover those files in most cases. If a card has been low level/long formatted on a Windows PC or in cameras that offer such low-level formatting capabilities or if it has been through a secure formatted in macOS or sanitized by ProGrade Refresh Pro software, then the content of those cards is no longer recoverable.
Can Recovery Pro guarantee recovery of my files?
No. The software will attempt to do its best when the card has accidentally been formatted or files on the card have been deleted. Recovery Pro will show a preview of photos for typical format files that can be recovered while videos and RAW files cannot be previewed at this time. Depending on the fragmentation of files and their format, some may not be recoverable at all. The trial version allows you to determine if files can be recovered before you purchase the software.
Does Recovery Pro only recover files from ProGrade Digital memory cards?
No. Recovery Pro works with all memory cards including ProGrade Digital cards.
My RAW files do not show up in preview. Does this mean they are NOT recoverable?
No. Currently Recovery Pro does not allow preview of the RAW format files while the software will recover most, but not all RAW format files. ProGrade is working on making RAW files preview-able in future releases of Recovery Pro.
How much space do I need on my system to do data recovery with Recovery Pro?
Recovery Pro first requires the creation of a carbon disk image copy of your memory card. So if you have a 64GB card, then you need 64GB space on your system (Internal or external) to make that image. We then recover files from that disk image. So, if your card was full, then you will need another 64GB space for recovery for a total of 128GB available on your disk. In general, it is a good practice to have twice amount of space on your hard drive, in comparison with your memory card density.
What is the segmentation option and when should I use it?
If your card was heavily used, most likely all your files have been scattered around your memory card. In that case fragmentation would do a better job recovering those files but it will take a lot longer to preview and recover them. If your card was relatively clean, or less used, before you lost your data, then you do not need to use the fragmentation option. One option is to run recovery without fragmentation and if the software cannot recover all the files, then run it again with the fragmentation option.
Does Recovery Pro recover files other than photos and videos?
No. The intent of Recovery Pro is to recover ONLY photos and video files recorded on various consumer and professional cameras.
What kind of image and video formats can Recovery Pro recover?
Please refer to the Recovery Pro webpage for a document that lists the formats and extension of files that are currently supported in Recovery Pro.
Why does it take so long for Recovery Pro to run?
Depending on your memory card size and how much memory you have on your system and whether you are using the fragmentation option, Recovery Pro could take a long time to preview and recover your files.
What is an ideal system to run Recovery Pro on?
Recovery Pro runs on Windows and macOS including the latest models with M1 chip. Ideally you would need 16GB of DRAM/Memory and twice the capacity of your memory card in available space on your disk.
Does Recovery Pro recover corrupted files like MDT files?
No. At this time, Recovery Pro only recovers known good file images and video files that have been accidentally formatted or deleted.
Why does my Recovery Pro software, that I purchased over a year ago, no longer run on my system?
Recovery Pro license is a subscription base license that works only for 12 months. You will need to renew your license to be able to use it again. We continue to make changes to Recovery Pro and you will get updates while your license is still active.
Page: https://progradedigital.com/download-software/