Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
We provide three-year warranty on cards and a two-year warranty on readers. We warrant that the product is free of defects in materials and workmanship under normal use. See our Warranty Policy for details.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original parts.
- Gift cards
- Software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without contacting support and receiving an RMA (Return Material Authorization) number. Without that information we may not be able to match your return to your original order.
There are certain situations where only partial refunds are granted: (if applicable)
- * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- * Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged under the terms of our warranty policy. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and you will receive an RMA number and return instructions.
To return your product, contact email@example.com to receive an RMA number and instructions on where to send your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $35, you should use a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. The item should also be placed in its original jewel case for cards and the original box for readers to protect it during shipping.